Job Summary
The ORM Executive is responsible for monitoring, managing, and improving the online reputation of the company or clients. This role involves overseeing social media, review sites, forums, and other digital channels to ensure a positive brand image. The ORM Executive actively responds to reviews and mentions, analyzes reputation data, and devises strategies to enhance online presence and credibility.
Job Description
Monitor online mentions, reviews, and discussions across social media platforms, review portals, forums, and blogs.
Respond promptly and professionally to customer reviews, comments, and inquiries.
Identify and address negative feedback or misinformation to protect the brand image.
Develop and implement online reputation management strategies.
Analyze online reputation data and prepare regular reports highlighting key insights and improvement areas.
Stay updated with the latest trends and tools in ORM
Handle crisis situations meticulously to mitigate any potential damage.
0.6-1 years of experience in advertising and expertise in tender processes